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Financial Services Guide

Havana Financial Services Pty Ltd
ABN: 90 619 804 518
Australian Financial Services Licensee No: 500435

Head Office: Suite 204, 111 Harrington Street,
Sydney, NSW 2000 

Phone: 02 8004 699        

Shares In Value Pty Ltd
ABN: 643 558 436
Trading As: Shares In Value
Corporate Authorised Representative No. 001283429

Office: Level 4, 189 Kent St, Sydney NSW 2000       

Phone:              (02) 9067 6599
Mobile:            +61 403 665 854


What is a Financial Services Guide?

The Financial Services Guide (FSG) is an important document that is designed to help you decide whether to use the financial services offered and to give you an overview of the financial services that are being offered. It includes the following information:

  • About us;
  • What kinds of financial services we are authorised to provide to you;
  • The process we follow to provide financial services;
  • How we, our Authorised Representatives (and any other relevant persons) are remunerated;
  • Are there any of our associations or relationships that might influence the financial services we offer?
  • How we collect, use and disclose the information you provide to us
  • Our complaints handling and external dispute resolution procedures and how you can access them.

The terms Representative, Authorised Representative, Corporate Authorised Representative, and Advice Provider means that a person, or entity, is authorised to represent a business that holds an Australian Financial Services (AFS) licence. Havana Financial Services is the holder of an AFS Licence and is therefore responsible for the financial services provided, including the distribution of this Financial Services Guide (FSG).

As there are many different titles in the marketplace describing such authorised representatives and advice providers throughout this document we are describing them as Adviser(s) or Your Adviser(s).

This Financial Services Guide (FSG) is issued by Havana Financial Services Pty Ltd (ABN 90 619 804 518, AFSL 500435) referred to as Havana Financial Services “we”, “us”, and “our”. 

Havana Financial Services is a diversified financial services group that provides wealth management and stock broking licensee services. Havana Financial Services is not related to any Bank or Institution.

Please refer to the website for details on the company. 

There are two parts to this document: Part One is the Financial Services Guide and Part Two is the Adviser’s Profile. Please make sure to read both parts before making any decision based on our advice. If the adviser’s profile is not attached, please ask the adviser for this profile or contact our Head office. Your Adviser is authorised by us to distribute this FSG.

Financial Services and Financial Products

Havana Financial Services is authorised to provide product advice on and to deal in the following strategies and classes of products to both Retail and Wholesale Clients:


Financial planning strategies including:

·         Tax planning (in consultation with your tax adviser)

·         Estate planning

·         Business succession planning including life risk insurance

·         Life Insurance and risk management

·         Derivatives

·         Pre and post retirement planning

·         Retirement income

·         Social security advice

·         Investments

·         Self-managed superannuation funds (SMSF)

·         Wealth accumulation

·         Wealth creation

·         Gearing

·         Standard Margin lending

·         Superannuation and rollover advice

·         Asset allocation and management advice

·         Ongoing advice and review services

Product Classes

·         Deposit and payment products limited to; basic deposit products and deposit products other than basic deposit products.

·         Debentures, stocks or bonds issued or proposed to be issued by a government.

·         Derivatives

·         Life Products including: Investment Life Insurance Products, and Life Risk Insurance Products.

·         Interests in managed investment schemes including: Investor directed portfolio services.

·         Retirement savings accounts (“RSA”) products (within the meaning of the Retirement Savings Account Act 1997).

·         Securities.

·         Standard Margin Lending Facility.

·         Superannuation.

Your Adviser may only be authorised to provide advice in some of the above areas. Please refer to the Adviser Profile (Part 2 of this FSG) which sets out those areas your Adviser is authorised to provide you with advice and recommendations.

Please note that only products approved by Havana Financial Services may be recommended by the adviser.

If you hold a specific product which is under a class of product covered by the Havana Financial Services licensee, your adviser may review and advise you on this product even though it is not on our APL.  However, your Adviser will not be able to deal in, write or arrange further business on this product if it is not on our:

  • APL;
  • is a product on which they are not authorised to provide personal advice. The Adviser Profile (Part two of this FSG) outlines the classes of financial products on which they can provide advice.

Your adviser may also conduct separate business activities such as accounting, mortgage advice and other services not provided under our licence. We are only responsible for the financial products and services described in this FSG and on our APL.   From 1 July 2014, new regulation requires your financial adviser to declare whether they are a registered (tax) adviser and the tax (financial) advice service they are authorised to provide. 

The Financial Process

Your adviser acts as our Authorised Representative when providing personal advice to you and therefore we are responsible for any advice given. Your adviser is under an obligation to act in your best interests in relation to any personal advice provided to you (known as the ‘best interest duty’). 

Your adviser is authorised by us to give you personal advice, but in order for them to do so, you need to provide them with information about your needs, goals and objectives. If you choose not to provide your adviser with this information, any advice they provide may not be appropriate to your needs.

Providing Adviser with Instructions

You may specify how you would like to give your adviser instructions, for example, in writing, by telephone, fax or other means. However, in some instances your adviser will require your instructions to be in writing. For your own protection, you should not:

  • sign any blank forms or documents
  • appoint any financial adviser to act as your attorney or authorised signatory
  • nominate any financial adviser to receive your statements without you also receiving a copy, or
  • give your adviser unclear or misleading instructions or false information.

Documents You May Receive

Other documents that you may receive in addition to the FSG and Adviser Profile, your financial adviser may provide you with the following documents:

  • A Statement of Advice (SoA) or Record of Advice (RoA)

Before your adviser provides you with any personal financial product advice (personal advice), they will collect information about you, your objectives, financial situation and needs. The SoA will set out the advice and the basis upon which it is given. You may then decide whether or not to act on it. It will also set out information about our remuneration and your adviser’s remuneration and disclose any associations or relationships which might reasonably be expected to influence them when providing the advice. Any subsequent personal advice that is provided to you may, if it is in relation that has already been provided to you, be documented in an ROA, provided there has not been a significant change in your personal circumstances or the basis upon which the initial advice was provided. Copies of all advice documents will be retained on your client file and you may request a copy by contacting your adviser.

  • A Product Disclosure Statement (PDS).

If a particular financial product (other than securities) is recommended by your adviser you must also be provided with a PDS issued by the product issuer. The PDS contains information about the benefits, risks and other features of the product, which will enable you to make an informed decision about whether to purchase the product. 


Both we, and your adviser receive remuneration from:

  • service and advice fees paid by you;
  • Remuneration and other payments paid by product providers;
  • other benefits.

All Fees and Remunerations must be paid to us, the Financial Services Licensee. We will then forward on to your adviser their share of the fee or remuneration.

No Fee or Remuneration is allowed to be paid to your Adviser directly or by way of direct debt to your adviser’s account.

Service and Advice Fees

Your adviser will discuss and explain our fee structure with you before we provide you with any financial advisory services.  The types of fees you can be charged are listed below.  Also, you may be charged a combination, or part of, any of these fees:

  • Fee for advice – your adviser may charge fees for the preparation and implementation of the advice. These fees will be based on your individual circumstances, the complexity of your situation and the time it takes to prepare personal financial advice for you. 
  • Ongoing advice fee – your adviser may charge a fee to provide ongoing portfolio reviews and/or for the provision of ongoing services. This fee will be either a set amount or based on the amount of funds under our advice, and/or the time involved in reviewing your portfolio, e.g. an hourly rate.   Your adviser will discuss these fees with you prior to giving you the advice. 
  • General Advice / Execution Only instructions

Where “General Advice” or an “Execution Only” instruction is provided, you may request particulars of remuneration payable to us and to your adviser, directly from your adviser. Please refer to the Adviser Profile attached for information about any portion of these fees that we may retain and please ask your adviser, or us, if you require further information about any of the fees and charges that you pay.

Payment methods 

Our fees are either invoiced to you directly, or deducted from your investments, or a combination of these methods. Where it is debited from your investments, it is normally referred to as the Adviser Service Fee.  In most instances, you will be able to select the method of payment that suits you best. Your Adviser will discuss and agree the method of payment with you before providing you with services. The specific fees and services that you will pay for will be set out in your SoA or other advice documents, your annual fee disclosure statement or client service agreement. 

Your current options:

  • You may choose to be charged a financial planning advice fee that is based on the time spent preparing your SoA (or other advice document) and is dependent on the complexity of the advice; or
  • You may enter into a service agreement with your adviser that covers items such as ongoing advice, newsletters, annual reviews and portfolio valuation reports. You and your adviser should discuss the services to be included and the fee that you will pay. Alternatively, it will be set out in the service agreement provided by your adviser either before, or at the time, you are presented with your SoA.

Remunerations and Other Payments Paid by Product Providers

If you implement a financial product through us, we may receive payments in the form of initial remuneration and/or ongoing remuneration from the financial product providers. These remunerations are included in the fees and premiums you pay for the product. This is not an additional cost to you.

 Risk insurance products

We may receive initial remuneration from the life insurance company for risk insurance products that you purchase and we may also receive ongoing remuneration when you renew your policy. This remuneration is taken out of the premium that you pay and is not a separate charge to you.  Applicable risk insurance remunerations are included in the Adviser Profile and will be detailed in your SOA.  No remuneration is payable on group insurance policies held within your superannuation that commenced after 1 July 2013.  For group insurance policies within superannuation that commenced prior to 1 July 2013, remunerations may be received.  Remunerations may also be received in relation to retail insurance policies held within superannuation irrespective of the date of commencement. 

 Referral arrangements 

Your adviser may have referral arrangements or associations with other financial services providers, such as accountants. These are detailed in the Adviser Profile and may be referred to in any advice document provided to you. 

How We Collect, Use and Disclose Information

Your adviser will retain the following personal information on your client file:

  1. A record of what you tell your adviser about your objectives, financial situation and needs to enable your adviser to give you personal advice.
  2. A copy of all personal advice provided to you. This includes the Statement of Advice or Record of Advice (SoA or RoA) provided to you when you initially received personal advice, as well as any subsequent advice. and
  3. Other records relating to the provision of financial services and advice given to you. Ask your adviser if you would like to examine your client file. You can request a copy of any advice document either by phone or in writing. Please allow at least seven working days to process your request.

 If your adviser leaves our licence and starts providing financial services under another licensee, your information may be transferred to the new licensee. You will be advised of any such transfer prior to it taking place and you will be given the opportunity to remain with one of our Havana Financial Services advisers if you prefer to do so.

 Your privacy

We are committed to maintaining the privacy and security of your personal information.  Your personal information will be collected for the primary purpose of providing you with the services described in this FSG. If you do not provide the personal information requested, we may be unable to provide you with the financial services you have requested.

Your personal information will be handled in accordance with our Privacy Policy which outlines how we collect, use, store and disclose your personal information. For more information, including how to access or correct your personal information, or how to complain about a breach of the Australian Privacy Principles, please read our Privacy Policy which can be accessed on our website ( by asking your adviser for a copy, contacting us on 02 8004 6299 or by writing to:

Privacy Officer
Havana Financial Services Pty Ltd
Suite 204, 111 Harrington Street,
Sydney, NSW 2000

Anti-Money Laundering and Counter Terrorism

As a financial service provider, we have an obligation under the Anti-Money Laundering and Counter Terrorism Finance Act 2006 (Cth) to verify your identity and the source of any funds. This means that we will ask you to present identification documents to meet the ID requirements which are determined by the relevant regulator AUSTRAC. We will also retain copies of this information. In connection with providing our services to you, we may disclose information about you to your Authorised Representatives and to other professionals, such as insurance providers, superannuation trustees, product issuers, auditors and our service providers.

We are unlikely to disclose your personal information to overseas recipients. However, any overseas disclosure does not affect our commitment to safeguarding your personal information and we will take reasonable steps to ensure any overseas recipient of your personal information complies with the Australian privacy law. Should your adviser utilise an overseas service provider, these arrangements will be detailed in their Adviser Profile.

Complaints Handling Process

If you have a complaint about the financial services provided to you, you should take the following action:

  1. Speak to your financial adviser about your concerns, or
  2. Call the compliance manager on 02 8004 6299

If after speaking to us or your financial adviser, and your complaint is not resolved within five business days, please write to:

Compliance and Professional Standards Manager
Havana Financial Services Pty Ltd
Suite 204, 111 Harrington Street,
Sydney, NSW 2000

Or Email

We will try and resolve your complaint quickly and fairly. If your complaint cannot be resolved by us to your satisfaction or within 30 days, you may refer your complaint, free of charge, to The Australian Financial Complaints Authority, (AFCA) of which Havana Financial Services Pty Ltd is a member.

AFCA can be contacted on:-

1800 931 678 
The Australian Financial Complaints Authority
PO Box 3 Melbourne Victoria VIC 3001

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on 1300 300 630 or via the website 

Professional Indemnity (PI) Insurance Cover

Our professional indemnity insurance covers us and our authorised representatives for the services provided under our Australian Financial Service Licence. This includes claims relating to the conduct of staff and representatives who no longer work for us, but did so at the time of relevant conduct. Our policy meets the requirements of the Corporations Act 2001 (Cth).


This Adviser Profile is Part 2 of our Financial Services Guide (FSG) and provides you with further information about your Authorised Representative of Havana Financial Services. The Adviser Profile must be read in conjunction with Part 1 of the FSG and if Part 1 is not attached please ask the adviser for this profile or contact Havana Financial Services’ Head Office on 02 8004 6299

Who Is My Adviser?

Shares In Value is a Corporate Authorised Representative (CAR No 001283429) of Havana Financial Services Pty Ltd.

Contact Details

Shares In Value contact details are:

Office Address

Level 4, 189 Kent St, Sydney NSW 2000


(02) 9067 6599


+61 403 665 854


Company Website





Shares In Value

Shares In Value want their clients to be empowered by their unique approach to investing, and help clients achieve financial goals through their research and analysis. Whether you are a self-directed investor or managing a self-managed super fund (SMSF), Shares In Value reports are simple and easy to read & understand to make informed decision.

Shares In Value is authorised by Havana Financial Services Pty Ltd to offer you the following Services and Products :

  • General Advice in securities

Only products approved by Havana Financial Services Pty Ltd  may be recommended by the adviser.

How the Adviser is Paid

The cost of providing a financial product or service to you will depend on the nature and complexity of the advice, financial product and/or service provided. The payment options for the provision of financial services will be discussed with you by your adviser and are as follows:

  • Subscription Fees

Code of Ethics

Financial Adviser Standards and Ethics Authority Ltd (FASEA), standards body for Part 7.6 of the Corporations Act 2001 (The Code) determined a Code of Ethics that all financial advisers are required to comply with.

From 1st January 2020, The Code imposes ethical duties on all providers of personal advice to retail clients and is designed to promote higher standards of behaviour and professionalism in the financial services industry.

Havana Financial Services Pty Ltd and representatives, including will always act in a way that demonstrates, realises and promotes the five values and twelve standards of the Code. The Code can be viewed via

General Advice

The information provided is general information only and does not constitute personal financial advice. We have not taken the individual circumstances, financial objectives or needs of any investor into account when preparing this information. Investors should consider their circumstances and the relevant PDS for any investment and obtain professional financial and tax advice before making any investment decision.

The information provided is not a recommendation to make any investment or to adopt any particular investment strategy. You should make your own professional assessment of the suitability of this information, relying on your own inquiries, investments in securities, subject to investment risk.

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